DeSerres Tracking Order Status

Customer service is never available. I can't reach them by chat or call. Poor package of paper. They put paper sheets close (in the same section of wrapping material) to the frame that I ordered and of course, the paper was damaged by frame screws.

Product delivered damaged and no response from support team in almost 2 weeks. EDIT. It took 3 weeks for a reply but their support team refunded the damaged product

I ordered a pack of watercolors and they arrived in five days. Lots of shipping updates too. Will order from them again.

7.39$ for 2 pencils.. this is some kind of joke? This store sells by small expensive quantities, I better order by stock directly to china.. almost everything comes from there anyway as they always run out of stock by closer company like general's

So underwhelmed. No indication that in-store pick up means still shipping from another province and there is a 3 week wait time. When I realized my products wont' arrive in time for an event, they wouldn't cancel it. Even though it was less than 24 hours. So now I have to go find all the supplies AGAIN, pay AGAIN and cross my fingers hoping the store will take the return. Such poor service.