DeMarini Tracking Order Status

Purchased a bat online during their Black Friday sales and 2 days later a bag came but not the bat. Emailed the company and asked why my partial order was cancelled without receiving any email or information. Their response was "sorry for the inconvenience we didn't realize how fast the bats would sell out and unfortunately we cannot fulfill your order". Highly disappointed for the lack of communication, I will do business elsewhere.

I purchased a Demarini Zenith softball bat from Amazon. It came packaged in the original manufacture's box, unopened and not tampered with at all. There was no grip on the bat. It was an obvious manufacture defect. I did not want to go through the hassle of returning the bat, my little girl was anxious to use it right away. I took the bat to Dbat and had a grip installed within an hour of opening the package. I asked Demarini.com to compensate me by providing a promotional discount on my next purchase. I did not specify an amount, anything would have been ok with me. I am happy with the bat now that it has a grip but I am VERY disappointed with Demarini and their so called one year warranty. BUYER BEWARE!

In the last year we have had two bbcor voodoo one bats have the knobs come off. Demarini gave us a voucher but no voodoo ones are now available. So I bought my grandson a bbcor goods 33/30 bat on March 17 and on May 8 or less than 2 months that knob came off. Now once again back to returning another bat for their inspection and very slow replacement! This problem with knobs has been ongoing for almost 2 years. You would think they would have the expertise to figure something out but then again maybe they don't. My son says we are done with buying any future Demarini bbcor bats!

I ordered a bat on 3/8 not realizing it was not able to be used in my sons league. I called first thing Monday morning to cancel the order, was told they were not able to cancel it had to be shipped and returned. Returned the bat and it was received on 3/15 and signed for we never even opened the box. Today is 3/22 and I still do not have my 317.00 dollars. Told it takes 3-5 days but could be another week because it is their busy season. I have never dealt with anything like this trying to get a refund! I will NEVER order from them again, it took forever to get here and now I can’t get my money back!

I payed $400 for a bat last year after waiting for months for it to come in stock. Within 3 weeks, it was broken. I was given a voucher for exchange. I am now trying to replace the bat and again am being told it is out of stock. I am asking to buy the bat customized (pay over $50 more to them) to try to get a bat sooner and have been told, "no" over and over. I have asked in writing 5 times and on the phone twice to speak with a supervisor and have yet to hear from anyone. So frustrating!