decorprice Tracking Order Status

I saw all the negative reviews after making my order. I was worried. I'm glad to report that everything went great! Unbeatable price too!

I bought a large chandelier (48x48 and 250 lbs.) from Decorprice. Their price was $1,000 less than I would have paid elsewhere! After reading several poor online reviews I was worried about quality - was it a knock off? Would it be damaged or second hand? However, my experience was excellent. The chandelier came about a week later than I expected, but it was brand new and in perfect condition. The same exact chandelier sold by others for $1,000 - $2,500 more! With the money we saved, we hired a professional to mount and hang the chandelier crystal by crystal. It works perfectly and looks fantastic. Yes, one of their phone staffers could use some lessons in English and customer service, but it's a small price to pay for the savings vs the competition.

Purchased a vanity in January. Took about 10 days to get to me. One of the doors was damaged in shipping. I called the company and spoke with Roy. He said to send an email with pictures. It took a couple of weeks but he put a request in to the manufacturer for a replacement. It took about 6 weeks from that point to get. It wasn’t as soon as I would have like but I did get a replacement vanity. For the price, the money I saved and the quality of the vanity, I would definitely buy from Decor Price again. The damage in shipping was not their fault and I was willing to be patient. It all worked out.

With hesitation I decided to bite the bullet and use decor price. Their prices were too good to pass up. Before purchasing I called the # to see if they had what I wanted in stock - they did, so I placed an order for 6 sconces. 2 weeks later they all arrived. I opened each box and they are perfectly packed and in perfect condition. Well done!

I ordered multiple items from them. Everything arrived fine. It took about a month for an electrician to come over and install. We couldn't get one of the items to work and the electrician said it was bad. I called and spoke to someone and they told me to email orders@decorprice with my name and address and a picture of the item. I did that. A few days went by and they asked me what was wrong with the item. I told them it doesn't work. I sent an email again asking what we could do about this issue. No response. All good if you want to roll the dice and hope your items work. If they don't, too bad, so sad.