Decibullz Tracking Order Status

I don't like electronic muffs because they are too hot nor anything battery powered or that needs to be charged. I have purchased these twice and would purchase again. First pair got melted in the dryer when I left them in my shirt pocket. I bought the ones with the percussive filters. Follow the instructions and they work great. You can still have conversations and hearing protection on the range.

Complete trash... it hurts my ears... the molding process can only help shape them, so that they don't fall of your ears, but it has nothing to do with soundproofing or with correct fitment inside your ears, it's only on the surface... ALPINE HEARING PROTECTION is cheaper and requires no molding process and is perfect with soundproofing... I'm very disappointed.

I purchased a set of Decibullz custom NRR31 earplugs. They were not cheap, so I was expecting something of high quality. The reviews for the Decibullz earplugs were pretty positive, none however mentioned that they arrive as a kit you have to construct and the piece that holds the earplugs in to the ear, is a piece of solid plastic that has to be heated to mould to shape. Being very cautious I followed the instruction and put one in a cup of hot water (70 degrees, our kettle has four temp settings) for five minutes. This made only the very outer skin slightly soft, I waited quarter of an hour and tried again with water at 80 degreed, still roughly the same result. The large piece of plastic still did not fit in my ear. Again being cautious I contacted Decibullz customer. I received an email telling me to use boiling hot water. I did but I still being concerned I did not leave it in the boiling water for five minutes. I checked after 3 minutes and the plastic was a small squidgy ball at the bottom of the container. I tired to mould the very hot plastic in to a shape and then in to my ear. It solidified with load of sharp edges, that are really not comfortable. Thinking that I had possible caused the issue by trying three times, I had a go on the second earplug. This time with boiling water (as per customer services email) and I stood over the container gently prodding the plastic with a spoon. After two minutes the outer potion of the plastic started to come away from the main body, so I took it out the outer 1mm was soft and mailable but underneath the plastic was still hard and it was not possible to mould it. I wrote to Decibullz again this time sending pictures or the dreadful results of using boiling hot water. This time they did not respond. Maybe there is a trick to getting them soft throughout with out the outer or all of the plastic turning to a blob and also once it has been heated, event the 2nd earplugs I did that I only softened the outer, the plastic becomes stringy and brittle (like hard candyfloss), no matter how gently I tried to form it the flaky nature the plastic strings means I could not stop it forming it to sharp edges. So a very expensive set of earplugs that are useless and non existent customer service, once you ask for some form of resolution.