DC Thomson Tracking Order Status

Very disappointed with the customer service at this organisation. My mother subscribed to receive monthly pocket novels, but unfortunately the most recent delivery was damaged in the post & only 1 of the 2 books were in the damaged envelope! Neither of us were able to get through to the company via telephone, so I sent an email over 2 weeks ago & no response. Looking at the reviews of this company I don’t think we’ll be renewing the subscription.

Since my earlier post I've had a response from a Team Leader on the issue i have raised. I'm happy to update my previous review to one that reflects the view point being given from DC. Its a 4 because i had to get involved...

Our wullie mug ordered on Sunday arrived today great service package not damaged fast friendly easy to find what I needed would 100% recommend to all

Thomas - fantastic service, many thanks

I keep buying more subscriptions, as I love their products so much. I called this morning as I had received the wrong magazines just before Christmas, and spoke to Thomas. Absolutely charming and helpful, and promised to send out replacements immediately.