DAVIDsTEA Tracking Order Status

Love Davidstea! They have a good selection of teas, but they've really decreased in the amount of roobois and herbal teas they carry. Those are the only ones I can drink. I wish they would cater to more of this type.

I really don’t get the previous comments! Of course there is delay during holidays.. Everything went so well on my side ! I ordered and received it in 2 days! 💛 the tea is honestly amazing (forever nuts it’s incredible!) and they won a customer with me. Also went to a store last week and the people there are so nice!! They are really aware of their products. I miss having a real customer service and this one was amazing!

i’m giving two stars because normally they ship in decent time and usually have the items you ordered. However, it seems to be an ongoing issue where every big sale event they are unable to deliver. Ordered a large order of $200 on Nov 25th (black friday), which most were christmas gifts. They charge you when you place the order, not when it ships. Keep getting the same “sorry your order is delayed” emails every other day (how annoying). I check back on my order frequently to see more and more items out of stock. I can only assume they hold orders until they can be fulfilled, however, they should allow an easier way to cancel and should definitely not charge the consumer until orders are fulfilled and shipped. They should not be accepting more orders unless they state it will take 6+weeks seeing how many people on here haven’t received their orders. I’d avoid them around christmas time for sure, or pick up in store if there is one nearby. Definitely won’t partake in a big sale of theirs again to avoid the frustration.

Editing this review because I did finally receive my order, and the products are really nice. It took almost 4 weeks, and if these weren't partially christmas gifts, it wouldn't have been so bad. I placed an order on 12/8, expecting it to ship in 2-5 days based on the estimate on the website. They keep advertising and running all sorts of deals, but can't answer customer service calls or chats. My order still hasn't shipped, it contained two Christmas gifts. I did notice a label was created a week ago, but it still hasn't gotten to the post office. I think they may be having financial issues, as there are a ton of other people having problems with their orders. If I don't get my order by the 8th, I am filing a claim with my bank. Seeing them advertise and run all sorts of deals is like a slap in the face when no one is actually receiving their orders.

I've ordered twice from David's Tea and they usually do a good job but this time they sent my order to the wrong address and I couldn't even cancel or change the address right it after I ordered it before it shipped. And it took me three days to get in contact with someone over this just to be told that I can't change anything once an order is placed.