David Jones Australia Tracking Order Status

Despite clearly having plenty of stock available online, after I placed my purchase for a click and collect for the item, David Jones contacted me to say sorry but the item is missing or damaged and they have cancelled my order. Extremely poor customer service. Very very disappointed I will purchase it from Myer instead. I also left a review with my complaint, which they subsequently deleted.

Good old fashioned cakes love vases by David jones Dominic paul camilleri

David jones has a lot of different brands, just hard to find staff to help.

We purchased a Gucci wallet online with David Jones under the condition that it can be returned in store if not completely happy with it. Once received, the wallet turned out to be smaller than expected, so we went to David Jones at the Woden shopping centre, Canberra to get a refund. The sales lady was helpful, but required approval from a floor manager. The floor manager refused to give us the refund, citing various reasons, including they have to repackaging it and send back to their online shopping centre, and it is an expensive item and so on. I cannot see any of the reasons that is sufficient for David Jones not refunding this purchase, as the wallet is in a perfect condition and it is printed on the invoice ‘If you’re not completely satisfied, you may return your purchase in store…’. We did not want to waste our time to argue with the floor manager. We will just never buy anything from David Jones online or in store again.