David Austin Roses Tracking Order Status

Ordered a bare root rose and expected it to be packaged much better. It was packed in an unsealed plastic bag and thrown into a big cardboard box. No planting instructions as others claim to receive. It traveled a week through the hottest part of the country. one broken stem I hope it makes it but I am very very disappointed by the shipping standards of this company.

I bought and planted a mixture of bare root and non bare root roses about a month ago. I did buy and add the recommended root Mycorrhyzal and Controlled release rose food on planting. I'm not the best at paying attention to instructions, but a month later all roses are flourishing and growing really well. I did make a mistake with my order (thinking I only had one bare root rose, when I had two), but customer services were really helpful and sorted out my issue really quickly. I absolutely recommend this company and will buy again, thank you!

I made my first purchase from DA Roses in early spring. The bare root roses arrived promptly (appreciated since there’s a high shipping fee). We planted them within a week of receiving them, following instructions we found on their YouTube page. All products we bought from them are now flourishing, already filled out with beautiful leaves. We are excited to see how quickly they are growing fingers crossed for blooms. One of the best characteristics of this company is the five year guarantee. I highly recommend.

What a joy it is to receive roses from David Austin roses! I ordered a number last year and they have recovered beautifully from a very harsh Aberdeenshire winter and are going to very soon look glorious climbing and rambling over our house and garden. I have just received another order and they have arrived quickly, looking shiny and healthy...perfectly packaged in recyclable packaging... I feel like it is my birthday.... Thank you for giving us so much pleasure.

One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.