D'Artagnan Tracking Order Status

I have generally enjoyed their products however, I bought some veal chops that were as poor of quality as possible. They were butchered up so badly, I throw them out! I did reach out to them twice and twice- No Response! Yes I have pictures and the package lot number. From this experience, I will never buy any products ever again!! Never!

My brother was kind enough to order from COSTCO, a great company, a $130.00 food package from D'Artagnan. The package was shorted a single item. After 5 emails and 5 phone calls nothing was resolved; a most miserable customer service department in which, no human being can make anything actually happen! "RUN YOU IN CIRCLES" Regarding the actual food, it was OK but nothing spectacular! I looked at their website, I think it is highly over-priced meat products which are visually promoted with software enhanced photos and wordy commentary; the actual food you receive does not live up to the website's visual display and artistry. Shop locally and support your own community. Take a local drive and learn about your neighborhood - yes, the good old days before the on-line invasion. UPDATE: Ok let's be fair - as of today 1/6/23 I received the food items that were missing from the original order. With that said I'll change my rating to a 2 star. Perhaps they mailed the items because I called COSTCO. Well, all is remedied.

It doesnt just smell a lil sour...it legit smells of death. This was rancid BEFORE it froze. The 2 stars is for actually sending the order overnight.

I was a frequent shopper. Usually I would buy a lot when they had a 40% off flash sale as they are so expensive. I purchased their duck breast and found it tough and bitter upon cooking. I assumed it was a quality control issue that they would appreciate learning about. I sent an email with the product ID numbers. They emailed back that the breasts were delivered a few months previously and had been frozen too long. Also added that the time to mail back an unsatisfactory product was only a few days. I accepted this without complaint (was not complaining initially, just informing). I was quite surprised that they then took me off their email list so I never got notification of sales from then on. I found this to be a bit mean spirited. There are plenty of other gourmet food suppliers to order from so I have not missed them. However, to remove a customer of many years from the email list simply because he notified them of a possible quality control issue is very arrogant.

Had a prime rib roast arrive a day late and it was thawed. We did not want to refreeze and we were not ready to cook. They immediately set up another delivery even though it was shipping companies fault. Great customer service.