Cycle Pal Tracking Order Status

Non- existent customer service. Accidentally purchased a disc brake aligner tool but was supposed to purchase a dummy hub (which is good quality to be fair). Although a simple mistake, I called and emailed but no response I'm down £10. Voicemail goes to someone called Jasper. Will be taking further action.

Calliper centre tool is dramatically over priced for a piece of folded thin gage stainless steel, customer service is poor at best, this company if it could be give a zero star I would. Thankfully I reclaimed my money via PayPal. The company disappeared on social media for a while but have surfaced again, avoid and save your money, you can get the same products on ebay and up to 40% cheaper.

Cyclepal is terrible company that should be avoided. Bought the Cyclepal seating tool that makes claims for toughest tyres with many reviews. Mine buckled on first attempt. Customer services do not exist and they openly admit to not answering or returning calls. Luckily paid by PayPal. Tried for 3 weeks to get response from Cyclepal who then said they would refund damaged tool and I return unused tool for refund. I registered complaint with PayPal and after Week later with no refund and evidence they had 2nd tool I esculated to claim with PayPal. I have finally received a full refund but would not without backing of PayPal. Do not purchase anything, if you do, don’t expect any customer service and ignore reviews which evidently fake, scam company yet again on Facebook. Don’t waste your money, time or effort!

Absolute disgrace Ordered an item beginning of November 2022. First item didn’t arrive. After horrendous customer service another was sent. Im still waiting as of 04 January 2023. They have completely ignored my emails and texts. Im £19 down. I think it was a christmas scam