Custom Frame Solutions Tracking Order Status

I did not receive the needed corner attachments and had no response by customer service.

Horrible service, after a month's worth of waiting upon customer service to address an issue of missing pieces for an order, I'm still waiting!!! No amount of phone calls, emails or correspondence through their online message board, nothing has been resolved!!! Ridiculous.

Terrible service for 2 reasons. You'll be extremely frustrated with this company, it's not worth any savings. 1. Frames are likely to not fit or need significant modification: Frames from this shop come in multiple pieces and there's no way to ensure the glass will actually fit the frame you've ordered because they're separate order items. You also have to secure the art with backing you either make or attach yourself. I ordered 5 frames from this shop and only 1 didn't require me to heavily modify it myself to get it to work. 2. Absolutely terrible customer service: The phone number on the website has no human line to connect to and whoever is fielding their emails is slow, sometimes doesn't respond, and just lacks general common sense.

This company has the laziest customer service. They take forever to respond to emails, the phone number listed on their site leads to a recording with no option, at all, to live help. not being able to reach them is a super challenge when you're in need of answers regarding an order you are trying to place. The site claims the orders are sent out within 2 business days THEN you get an invoice with fine print that says 10 business days. I went ahead, took a chance and placed the order without their help only to receive a partial order. I am still unable to get information about the rest of the order because, again, they won't respond to emails. The frames are a great value for the "sale" price but not worth what the company claims before the sale price.

I had a great experience -- shipping took FOREVER but that was expected, and the price was right so it was worth it! There are some pieces that were included without instructions that I had no idea what to do with, but oh well-- My pictures look beautiful and professional now!