Custom Frames Canada Tracking Order Status

I placed an order with them initially in August and just last week, in mid-November, it was finally resolved, after multiple errors on the company’s side, lack of communication, missing items, etc etc. 1. I olaced an order for three custom frames and received them as expected. 2. I ordered the plexiglass and an additional frame in a separate order because I had forgotten to order the glass with the initial order. Just getting a reply from them took weeks, I sent follow-up after follow-up. When we finally received the plexiglass and extra frame, the plexi for the fourth frame was missing… back to chasing after them. Weeks, a month, pass. We receive it and then we notice that the frame and plexi are not the same size and they made the frame the wrong size. And again at trying to reach them…This time it only took about a week and they sent it quickly. So after over 3 months, we finally received what we had initially ordered in August. No compensation for all the mishaps, nothing to make up for the fact that my order was initially supposed to be resolved in mid-September. The only reason it’s 2 star is because we eventually did get everything. Would not recommend, the low prices are NOT worth the hassle.

Frames looked good, ordering was easy.

My frame took longer than expected to arrive but it was well packaged and it’s a beautiful, quality frame.

my artwork looks fantastic, will buy again!

Great company! Lovely frame and they always have good deals going on. Affordable shipping rates as well. Make sure give get the exact measurements. I was a bit worried because my frame was 17 1/2 but they did an awesome job and it fits perfectly!