Cushion Source Tracking Order Status

I wanted chaise cushions that folded down for the winter and chose the "joinery piece" on the company's recommendation to make this possible. The joinery piece was sewn onto the wrong side of cushions so that it doesn't fold. The joinery pieces are also so big that when I lay on the chaise - there are significant gaps under parts of the body that need support (knees, buttocks). I was misdirected on the phone and then the company told me I needed to get a local company to fix it - no partial refund, no return. This was a $1340 order that needs a local company to redo it. I'm pursuing that option. I do not trust this company to do it right anyway.