CurlMix Tracking Order Status

It is with a heavy heart that I am writing this review. As a customer of Curl Mix, I have celebrated their success from Shark Tank to Who Wants to be a Millionaire to now their stock investment opportunity. Unfortunately, recently I experienced merchant false advertising and sales fraud which have devastated my support. Their website advertised “Buy One Get One Free” of their curl mix products and obtain a free serum with $50 purchase. I took pictures of the offers for documentation purposes just to ensure I read all the fine prints. To my displeasure, the order did not include Buy One Get One Free nor the free serum. Instead, I am being fully charged with ZERO free products. Assuming this was a simple mistake to easily be corrected. I reached out to Curl Mix Customer Service and left 3 voice mail messages on 11/18, 11/19 and 20. Additionally, I followed up with emails to their info email address. To my dismay, all messages were met with condescending responses NOT resolving the issues and basically, telling me there is nothing they can do. As a result, I am: 1. Cancelling my existing recurring order membership that I have had for over 3 years. 2. Returning the order placed that was fraudulent in more ways than one. 3. Filing an FTC and Office of Consumer Affairs complaint and 4. Leaving this review. As a fellow woman of color who is super supportive of other underrepresented-business owned merchants, it is disheartening to have made so many attempts as a customer to resolve these issues amicably and only to be met with lack luster responses. Hopefully the owners read this review and care enough to review their internal processes for positive customer experience changes.