Cuddledown Tracking Order Status

I am receiving unauthoized automatic $20 monthly bills sent to my credit card for some kind of "membership" that I did not enroll in.

A few years ago, I purchased an "oversized king" level 4 duvet from Cuddledown for roughly $1500. The duvet arrived and we used it, but it never had the loft or warmth of the lighter-weight Cuddledown comforter we replaced with it. This year, we purchased a replacement duvet cover and realized that Cuddledown sent us the WRONG SIZE AND WRONG COMFORTER in the first place. It is substantially smaller and substantially lighter (less fill) than it was supposed to be. This is extremely frustrating since, at this point, we are out of luck and really feel taken advantage of by a clearly unscrupulous company. I would not recommend them and will not purchase anything from them in the future. Caveat emptor.

I ordered online. Cuddledown let me order and pay for a King quilt and 2 standard shams. The order arrived: 1 king quilt and 1 standard sham. Now what am I supposed to do with 1 sham on a King bed? So I call customer service. I was told the shams were no longer available. WHAT??!! They sent an incomplete order that cannot be completed and expect me to be happy about it!!! Cuddledown obviously has no knowledge of or control over its inventory since allowed me to order 2 shams online. What a rip off! The incomplete order they sent will be returned in less than 24 hours of receipt. So now the second rip: 4-6 weeks to receive the refund of just less than $200. Trust me, I will be watching. I WILL NEVER ORDER FROM CUDDLEDOWN AGAIN. NEVER.

This company has good products but is a nightmare. Customer service is handled by people whose grasp of English is minimal, and I have never been able to resolve any issues with them. The so called rebate program is a total fraud and shoul be prosecuted. To get the rebate requires proof of order date yet the confirmations are undated and CD refuses to accept the date on the confirming email. AVOID AVOID AVOID.

My order never arrived. The customer service rep said it had been cancelled, although I had never been notified. She said it was cancelled because the billing address was wrong. Seems they didn’t realize that DC and District of Columbia are the same thing. Once we straightened that out, I was subjected to a long, aggressive, repetitive sales pitch for some sort of loyalty or discount program supposedly involving Walmart and other stores. I firmly said “No I don’t want it.” So she started the pitch all over again. It really felt like a colossal scam. I will be checking my credit card bill carefully.