CrossHatch Clothing Tracking Order Status

Great selection of clothing and price. Highly recommended.

I was actually impressed by an excellent customer service. I mean my order has been dispatched almost instantly. And delivered within 48 hours. Which is great, bigger brands don't do that. Disappointed to see that nothing fits as they go really smaller than other regular brands. My son is an M and I ordered L but didn't fit, very very tight. I then found out the return is not free as most shops. Therefore I paid to send it back. In the meantime I read some reviews about how long it takes to process refunds, yet it didn't apply to us. Really, really professional someone wrote to me within a day since it has been delivered to them and got the money back, less the transport. Therefore in this transaction I lost £6, the cost of transport back and forth. This is going to put me off for buying again or trying other item. I would advise the company from a customer point of view to look into that. As now I would really know to choose item 2 size bigger and maybe look at stretchy materials. Yet, because if I would have to pay in case one of the items don't suits us for any reason, I won't consider ordering.

It was straightforward to find and order the correct item. I paid for next day delivery but it arrived a day later. Could have been a delay by Royal Mail. I also sent back the item and they refunded me on the same day. Minus the shipping cost. So my experience was pretty good.

5 tee shirts socks pants all u der 35 quid at todays inflation its a bargain all before christmas all over 1 email just thought I would have a look see what they had and was pleasantly surprised have done 2 more orders since many thanks crosshatch

Just had brilliant customer service from Sian at Crosshatch. My order suffered a delay but this was down to Royal mail not Crosshatch who I would certainly buy from again. Thanks to help from Sian this was all sorted out and she deserves the praise for doing this.