Country Road / Trenery Outlet Tracking Order Status

CR advertise free shipping when you spend over $100 online but I found when you go to order over this amount the shipping charge is still added so I contacted customer service about this and all they could say is they are having technical issues and go ahead and order then contact them after dispatch and they will issue a refund for the shipping amount. I actually find this a bit unprofessional and would not trust this method so I abandoned order.

We use their mens polos as part of our uniform, they are rarely in stock and customer service can’t tell you if or when they’ll be restocked and don't ever offer to findout or notify. Despite wanting to order 30-50 at a time they dont seem to be interested in the business and just tell me to sign up to their newsletter to find out about restock - except the newsletter doesn't actually tell you this and there is no ‘notify me when back in stock’ buttons. I have finally got the team to agree to a new supplier.

I bought some 16 piece x 4 sets of beautiful cutlery 5 months ago which indicated they were dishwasher proof, unfortunately several pieces lost their patina. I emailed customer service and they asked for me to take them to my nearest store who would refund or replace. I was served by Eliza in Brighton Vic, she offered to do the above, I love them and decided to replace 1 set. Eliza was patient, kind and helpful. I couldn’t be happier with the options given and the courtesy given.

Recently made an order online. They had a great special on. Ordering was easy, communication was great and received our items quite fast. Would buy from again!

Country rd used to have good quality stuff these days it's cheap quality for high prices. Sizes aren't true to size. Poor quality clothes making cheap materials and this year their sold out online even before t new season starts it's not very good these days