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WOW!! I’ve never received a delivery so quick. From the time I ordered till I received it was 3 days. Well done. My puffer vest is outstanding. Thank you.

I went into CottonOn at Booragoon Garden City (WA) this morning to return an item. What happened was I bought a pair of leggings from another store, and a couple of hours later, I received an email that the same pair of leggings was $20 cheaper. Jessica from the Garden City outlet was most helpful, and customer oriented. She was proactive and offered a solution which I was very happy with. Prior to Jessica assisting me, a young man (whom I did not get his name) also assisted me, and similarly, he was very helpful and cheerful. Great experience for me and makes me want to support this particular store. Thank you Jessica and colleague.

I usually shop here in store and have no issues. However, my recent purchase of a jacket proved to be disappointing as it was faulty and tore within a month. Upon contacting customer service, I was informed that a refund could be processed within 5 days. Unfortunately, the refund was not issued within the specified timeframe, and after a week had passed, I had to contact customer service once again to follow up on the matter. It was disconcerting to discover that my previous chat with the previous agent was not recorded, which resulted in the need for me to explain the situation once again. Furthermore, the customer service I received over the phone fell short of my expectations. The representative I spoke with seemed to lack clarity in their communication and exhibited a disinterested tone. What's more, I found it disappointing that despite my polite and courteous approach, there was no reciprocation of pleasantries, such as "please" or "thank you," during our conversation. While I understand that such language may not be obligatory, I believe that it is a fundamental aspect of providing quality customer service, which requires maintaining a level of decorum and respect during interactions with customers.

I placed an order for 6 items on thursday, i then decided to check the reviews for this company and it made me a bit concerned. my items were dispatched the same day i ordered and i have received them today. I am amazed, everything i ordered came perfect, and look even better than i expected. i also ordered items during a busy sale and everything came so quick. i would 100% order from them again. i will say, a lot of people are quick to write their negative experiences online but not so quick when they receive a good experience so i wanted to leave my review so that others can see some positives.

Cotton on/typo wrapping paper is the best! Cool designs its so thick no tear’s awesome stuff keep it up