COS Tracking Order Status

Ordered the most brilliant shoes five days ago and received them today. Best quality, styling and price on thevhigh street, imo. I love my all cos purchases.

Happy with customer services & product style as well as quality.

I don't really understand the poor reviews. I ordered 3 times from COS already and everything was always totally fine. Just because I have stumbled upon the bad ratings, I got concerned about my delivery of my last purchase, so I contacted the customer support. I got a response, I got an update, I received my order after 5 days. Zero problems and I'm happy with the clothes quality.

Nicely pagaged, arrived early and extremely good quality, tho a bit pricey! will buy again!

I've made an order on the 24th November, black Friday, i understand, a busy day. Received an automatic mail saying another mail would be sent when the order would be dispatched. I waited until today for a mail that never came. Finding this delay quite strange, even for a busy time, went to the site and logged in to my account, and found out that my pack had been sent on the 27th November, by DPD, and had been delivered in my chosen pick point on December first, 10 days ago. Never got ANY message, neither from COS nor DPD. A few more days and the pack would have been returned, probably without me knowing anything about it. Garment was not damaged, it is fine, although not worth the value, in my opinion.