Cornershop Tracking Order Status

During Covid it was GREAT! But I didn’t realize that I was on an auto renew @$99/year. Fast forward 2 years of not having any activity on the account I just noticed an auto renewal message. I followed instructions to stop auto-renew about could remove my CC in the payment section. I realize it’s on me to have ‘cancelled’ but I didn’t see any messages previously Contacted them via the app (only way to do so) and Whoo hoo. Getting an $8 credit - can you imagine my frustration. That’s it from over $200 in 2 years with 0 usage and I get $8 because it’s so close to my renewal date. The customer service rep Sofia says no need for upper management as they are all trained and the same answer regardless of escalation. Feel this was a very poor customer experience I am even more upset now and will never ever ever recommend Cornershop regardless of the situation. And now they are part of Uber - so not even sure I’d stick with Uber or Uber Eats. Wow an $8 credit - biggest joke (I know, my bad, and it’s on me, but suggest if you have ever registered with Cornershop - pay special attention to these auto-renewal). I don’t believe anyone at Cornershop actually cares about the customer. Buyer/Subscriber BEWARE

Love it. Always will go ahead and approve the refund. Always improving app, good approach

I wrote a bad review this weekend because I had an outrageous overcharge in billing. I had ordered small packages of chickenRamen noodles as part of grocery order. Cost: $1.56. The person shopping called and said no chicken, is beef ok? I said yes. Next morning I found I was charged over $35 for 4 small packages Ramen noodles. BUT I was able to contact Conershop rep and they dealt with problem. Dont know why this happened. It never should have! But they did rectify the situation.

The best. Always get refunded in case something was missed, bad quality or expired. Always in time. Very often receive gifts.

I placed a grocery order to an address in Toronto (Canada) that was never delivered, despite what the app initially said. The speed of your customer service team allowed me to get the refund in record time. I would trust them again!