Coop Home Goods Tracking Order Status

Made my first purchase and everything went smoothly - no issues. I placed my order on April 15th and it arrived on April 17th (a Sunday and holiday). Excellent packaging.

horrible customer service response time, i emailed and have yet to recieve a reply.

I got an Eden pillow for myself 3 1/2 years ago and now everyone in my house owns one. They’re amazing pillows but the real asset of this company I don’t see many people talking about is their customer service. My pillow case recently came apart at a seam (after 3 1/2 years of nightly use) and I contacted them just to see what kind of hassle I’d have to go through to make a warranty (they have a 5 year warranty for all pillows) claim. They emailed me back to confirm my address and sent out a new pillow case immediately. Absolutely the most helpful and simple customer service experience you could have. They really do stand behind their products and go above and beyond to make their customers happy. I recommend their pillow and their company to everyone.

I liked that it was "adjustable". It took 2-3 nights to get it where I wanted it to be in terms of comfort and support. Its perfect now.