Conair Tracking Order Status

I would give a zero if I could. I bought a scale that only worked 1 1/2 years. I contacted the company and asked if they would be willing to replace it as I have never had a scale last for such a short time. I provided all of the information they might need, my address, proof of purchase, model number. On day 7 they contacted me and asked for my address. 7 days after that (14 days from original request) they asked for proof of purchase. 7 days after that (21 days after original request) they asked for a photo of the back of the scale for the model number. All of this information had been provided in my original request. Coming up to week 4 now and still no replacement scale. Horrible customer service. I will not buy anything from Conair again.

so I bought a handheld steamer which works ok but when you try to register it for warranties or whatever, all the "simple instructions" or steps are worthless. You take the time to try to do it and the registration process(obviously at the end) where it asks for model number, it won't take whatsoever. I checked the box and the product itself and after inputting it 3 times, no go. tried to contact them and again a major to do. A small complaint but worthy I think. They need to spend a little time on customer service and all the other things that paying customers may be exposed to. Be safe out there.

Prompt answer to phone call. Advisor very helpful. Immediate e mail asking for required images of my product. Response next day informing me replacement would be sent within 7 days. I was already impressed. Replacement has just arrived 3 days after initial contact. Excellent customer service. Thank you Phillippa and others.

Wow, amazing and unbelievable service. I purchased a set of scales at least 18months ago. Always worked fine until when the battery needed replacing, I couldnt get the little screw out to open the slot where the battery goes. It obviously been put in by machine or something, it just wouldnt turn. I had no receipt. Contacted Conair, who immediately sent me a prepaid label. a few days later i had an email apologising that they were unable to repair but were sending me a new set! Not only that but they informed me that the new scales have a 15 year guarantee! this was all done and dusted within the space of about a week, no quibble or asking me to dig around for old receipt or bank statement. Fabulous! Not used to getting this type of excellent service these days, thanks so much, amazing!

CUISINART / CONAIR OUTSTANDING SERVICE I’m placing 2 reviews on Trustpilot for this, as Cuisinart UK seems to be part of the Conair group (I received emails from both), and they both deserve praise for the help they gave me. I’ve owned a Cuisinart Grill / Griddle for 3 years and found it good in all respects. A few weeks ago a front control knob became detached, possibly due to damage and could not be refixed. I failed to find a replacement and so emailed Cuisinart UK to see if they could sell me a part or advise where I could obtain one. They emailed straight back pointing out that as it was less than 5 years old it was still under warranty and that I could print out a prepaid label to send it back to them to be examined. I posted it back on a Friday, and the following Tuesday received an email saying the problem was covered under warranty, they could not repair it and that the model was no longer available. They offered to replace it with the latest model and even extend the existing warranty for an extra 6 months. Needless to say, I accepted and the new appliance was received the next day. I can only describe this service as outstanding and I wish that all companies I deal with worked to these high standards. Particular thanks to Louis and Sandra in the Customer Service Team who answered all emails promptly and made sure I had a replacement as quickly as possible. Well done Cuisinart!