Competitive Cyclist Tracking Order Status

I always forget to post positive reviews and thought I should share a positive experience with Competitive Cyclist. I purchased three cycling items for a gift and the sizes didn't work out. The web site was not pulling up all the items for a return request. I got on the chat at 6:30 pm on a Friday night and was responded to quickly. The associate solved my problem and quickly sent me a return label. There was no extra fee to return the items. With this kind of service, I feel confident in ordering from Competitive Cyclist in the future. They have a large selection and often have great discounts. I've outfitted all my cycling family members with stylish kits this year thanks to Competitive Cyclist.

Happy to see they started a rewards program some time ago and decided to buy a VERY expensive set of wheels (353 NSWs). I wish I would have known about all the hoops regarding their dumb rewards. If it’s on sale, you get nothing. Most sites will offer a fraction of rewards, if not full rewards, for sale items. This is not the case for Competitive Cyclist. If it’s on sale, no matter how small of sale, no points will be coming your way… except a designated “gearhead” if you go to summit level. The biggest assistance they add is having them write up more orders for you (which benefits them more than you). I can write up an order, that’s how I got to “SUMMIT” level. I don’t need assistance with that. In addition, the rewards post 30 days later. To add to that, the rewards evaporate after 90 days. Do yourself a favor and purchase through BikeTiresDirect. I am kicking myself for not reading the finer print. I gave them my money, it won’t happen again. Most sites explicitly state the rewards you will receive.

Helmet arrived on scheduled day after many conflicting updates. Very poor free shipping methods used makes delivery day a toss-up. Customer service was fine and prompt.

TOP NOTCH PRICES & SERVICE, BOUGHT TWO HIGH END COMPONENTS, BOTH ON SALE, GREAT SERVICE!!!!

Been doing business with them for a while and things have slowly gotten worse. My order was held up by a change on my credit card which should have been caught at the time of the order. So I get a email informing me my card was declined. So instead of calling me they just gave one of my items to another customer. So I call right away to fix the problem and the person said it went through. So I’m waiting for a confirmation email which I never received. so I call and give my card info again and asked for a confirmation email and still none. Then I’m informed that the item they gave to another is out of stock. And now I’m still put waiting for a shipping confirmation. Ordered Monday fixed Tuesday and was told Tuesday I would get next day shipping and it’s now Friday afternoon and still nothing.