comGateway Tracking Order Status

Same as everyone here in the most recent 2 months' reviews. I have not used them for a while and didn't read the reviews before shipping my order to their warehouse. My order was delivered on July 19. However, after a few days, it was still not reflected in my Comgateway account, I got worried and contacted their customer service but no one responded until 1 week later. They finally acknowledged that they received my package but are currently busy clearing their backlogs so asking me to wait for a while for them to sort it out. I do feel comforted after hearing that. On July 27, I went to check on my Comgateway account and found my package already there, immediately ship and now it is on its way to me based on the tracking number given. I gave this review 3 stars because of the bad communication from the company. If they would have displayed some notice on their website to inform us that they are experiencing an ownership change and we should expect some delay but assure us that everything will be taken care of eventually...then we will not be so panic when we did not see our delivered packages in the Comgateway account...I hope they read all these reviews and do better in future if they want to regain our trust.

Not responding service i ship package from the ebay for Nike Air dunk SB , in status are ship , but don't show up at my account ... still need help in momment

Some good and some bad Good: Amazing support, reasonable and competitive rates, fast delivery Bad: I had chosen 1box to reduce the weight of my parcel and they declared the weight of 7kg. Upon checking and tracking with fedex (courier they used to send me the items) and my own weighing its only around 3.8-4kg. My shipping rates was of course based on their weighing which would be a lot less if its accurately weighed and declared.

I have been using Comgateway for over 8 years already, and am so so satisfied with their service! My packages arrive from US to Singapore in roughly 3 days, which is really fast. I've probably had 50+ shipments sent by CGW by now, and not a single one has gotten lost or damaged. Recently I had a package that could've easily gone missing (there was an error with the address), but thanks to the proactive CGW staff, the package still reached me without issues. :) And any time I need help from customer service, their support is amazing! Though I wish prices were a bit cheaper, but they provide premium quality service and I would 100% recommend using this company. :)

I am an American Journalist and Book Author living in Australia and before comGateway, I've had a terrible time finding a reliable, honest shipping venue from US to AU. The last place I used stole a bunch of my items. The place before that, "accidentally" double-charged me for a Fed Ex shipment, and the other places that I tried were very expensive and so slow at getting out my shipments from US to AU. How lucky do I feel to have found comGateway?! Like I've just won the Shipping Lottery! Their prices are fair and reasonable, they pack combined shipments with care to detail and my shipments arrive quickly; usually within 8 business days after I've shipped. I highly recommend comGateway to everyone in Australia looking for an honest, reliable, reasonably priced, quick shipping venue.