College Board Tracking Order Status

If I could give this organization zero stars I would. My children are registered in the AP chemistry exam. Two months ago I ordered 2 chemistry manuals from their online store. It was international shipping to Canada. Not only did they fail to send me the books, they sent me a digital SAT guide by mistake. It has been two months of trying to deal with them and they still have not refunded me or sent me the right books. They are now, two months later, asking me to ship the SAT book back via international shipping in order for them to process any sort of refund. I have asked them to elevate it to managers, but apparently you cannot talk to a manager because managers are only available on their backend system by email to each other. So I have gone two months without appropriate textbooks or support for my children while having paid hundreds of dollars that has not been refunded (or serviced) and they are trying to penalize me more by forcing me to pay more money for very expensive international shipping instead of sending the mistaken book back on their own Purolator account. This company has zero accountability and their customer service is worse than the airlines.

Called to check on the status of a request I sent 2 weeks ago since it says their turnaround time is 2 weeks. I know it's the holidays so I was just curious if I could expect a delay. Instead of saying "we never received it, please submit your request again." I got the runaround for over a half hour. She was more than happy to tell me she couldn't tell me anything about my account and couldn't help me when I didn't know which address she wanted for the third time (my current address or my address at the time I took the test.) She also told me that I didn't have an account, which I had open on my laptop during the whole call. Then refused to hang up so I could take the survey that I had agreed to at the end of the call.

Collegeboard helped me with my educational future. The best thing about preparing for their exam is that they provide the exam takers some free practice exams which are similar to the real exam, that helped me a lot to get ready for the exam

Software is Windows/Chrome dependent. My child signed up for March test date and couldn't take it because he didn't have his password. Set up for the May testing the counselor was able to wave the fee since the first exam never happened. Exam just came back. Parents should allow their own kids to set up accounts as it is easier to link it to school emails so schools have access. The physical ticket is no longer needed to take the test.

This company is critical for many high school students applying to college, thus their responsibility to work well all the time. CSS Profile, required to obtain financial aid in many colleges, has been down or at crawling speed for the entire month of October, application season. It is a long application and instead of asking many questions in one screen, it forces you through 10 or more screens to complete the information of each of the 10 sections, it often locks up on you and after 10 minutes you have to log in. iDOC lacks electronic forms other than 4 basic ones, thus you must download forms, manually fill them out and upload them. It has taken me at least 5 days to complete a financial aid application and I am still pending final approval of the forms uploaded. This is a disservice to the parents and students already going through a lot at this time.