Coddle Inc. Tracking Order Status

I recently got the Coddle convertible couch and it's been a nice addition to my apartment. I like the simple, modern look, and the neutral color fits in well with the rest of my stuff. I like how you can switch between a sofa, chair, or bed...it's really easy. It’s perfect for when I have friends staying over. The price was great, so I was worried about quality but the cushions are comfy and the memory foam feels good whether I’m sitting or lying down. The built-in USB ports are a cool bonus too. It’s handy to charge my phone without needing to get up and find an outlet. Overall, I’m happy with the purchase, and the company has been great to deal with – quick shipping and friendly customer service. If you’re short on space and need something flexible, this sofa is worth considering.

I've had my Coddle Switch for just under 4 years now (bought it in December 2020) and I was super happy when I first got it. Assembly was a snap. And the chocolate leather looks beautiful. When I placed the order, I was vacillating between the leather and the fabric, and figured the leather would be easier to keep clean with my small child in the house. Alas, it was not designed to be beautiful forever. Maybe about a year in, the first couple of cracks began to appear. They were small, and I honestly blamed it on my child at first. I bought one of those liquid leather repair kits and filled them up. Then the cracks kept coming. And coming. And coming. Less than 2 years later I had to start covering the seat with a blanket because I'm literally embarrassed by how this looks. I did some research and found that the leather is more of a pleather, and it was just never going to last. I wish I had bought the fabric one. 4 years in and yeah it feels comfortable still. But it looks like a serial killer took a knife to it, and I'm about to break down and replace this thousand dollar futon on sheer principle because the blanket never stays on. The matching pillows I bought also look similarly horrible. Never again am I using this company, even if they cut their prices in half. Coddle, $1000 is too much to charge for something that will fall apart that fast and where the pillows cost extra.

I bought a king size Pixel platform bed. And coddle customer service was wonder throughout the entire experience. Everything went smoothly in the beginning, and every month I made a payment everything went well without any problems, they were also quick to answer not having to wait forever to speak to someone. All in all a wonderful experience. I give them 5 stars and usually I don't do that because there'salways room for learning but in my experience everything went so well I would totally recommend them to friends and family without a doubt.

6/15/22 My second Coddle purchase wasn’t as smooth as the first. Because White Glove delivery unfortunately wasn’t an option, I had to use the only provided Threshold delivery service in my area. The delivery service stated that they would not bring my Couch up one flight of stairs, and wouldn't budge on their Friday delivery days. I work every Friday, therefore no one would be able to receive my purchase. They told me that Fridays were the only day that they were in my area. In the end, I was unable to receive the couch that I really wanted, and had to cancel my $2000 purchase. I reached out to customer service several times, but no one answered. If you don’t live on the first floor and/or don’t have a service elevator in your apartment, don't waste your time purchasing a coddle couch. Un-Happy Coddle Customer😩

While it is a comfortable couch, I have had the Toggle for just over a year and the leather is cracking all across the seat and outlets work intermittently, at best. It is my main couch, so it gets daily use, but I've never seen such an expensive product go bad so quickly. If you use your couch more than rarely, AVOID THESE! They are of such poor quality material!