Coco Village Tracking Order Status

Very cute toys and good quality, can’t wait to order more when more come back in stock.

While customer service ultimately fixed the issue, the woman I was chatting with was very demeaning. I made a purchase on Black Friday when items were 50% off. The code was applied, it showed 50% off when I clicked purchase. However, when my purchase was confirmed it showed I was charged full price for my items. I used the live chat to resolve the issue but at first the customer service rep only offered me a gift card for the difference. She said I should have made sure the code was applied correctly and that it was an error on my part not the website. Despite the fact that the code was applied, making demeaning comments to your customers is a good way to make sure you lose their business in the future.

Nice variety of options on website. Toys appear to be of quality.

Very disappointed! On Black Friday, Coco Village should offer free shipping like other companies do and like you offer at other times throughout the year. I ordered a balance board and makeup kit at 30% off back in September knowing the board was on back order and told it would ship at end of October.Still no board, missing grandsons birthday! Denied request for price adjustment on both items at Black Friday 50% or to cancel order and reorder at less cost.Best company offered was to mail the makeup kit out to get item in time for Christmas. Worst customer service I’ve ever received. I’ve recommend Coco Village to others in the past. NEVER AGAIN!

Best customer service, they made sure I had all information needed and checked back to see if I needed anything else. It was timely,considerate and definitely appreciated.