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COACH Rating

TrustScore 4.9 out of 54.9Reviews 671671

Last COACH Reviews from Trustpilot

Lena Stellwag
Bin sehr zufrieden 👍

Ich kann nicht verstehen warum hier so schlechte Bewertungen stehen. Habe zwei Taschen, eine ist seit längerem jeden Tag in Benutzung und beide sehen immer noch top aus. Ich bin sehr zufrieden mit meinen Taschen, bekomme jetzt dritte geschenkt 🤩👍

Lucy
Liked my purchase however delivery was…

Liked my purchase however delivery was a little questionable for a £230 order, it said that my ordered had been dispatched on the evening of me ordering it however took 6 days for it to actually be shipped to me, only took a day once royal mail had received it for it to arrive however it just being sat for so long made me start to worry especially after seeing that shipping is an issue for so many other people.

Melika Mosleh
Extremely Disappointed with Coach's Product and Customer Service

I recently ordered a scarf from Coach with high hopes, but my experience has been nothing short of a disappointment. The scarf I received was completely different in color and material compared to the picture and n the website, although what was described on the tag and in the product descriptionwere identical. It feels like a deliberate attempt to mislead customers, and I can't help but feel deceived by Coach. To make matters worse, after reaching out to their customer service for clarification, I have been met with a frustrating lack of responsiveness. It has been four weeks since I first contacted them, and all I've received are generic emails promising updates without any real information. This prolonged silence only adds to my frustration and leaves me questioning Coach's commitment to customer satisfaction. What concerns me the most is the apparent disregard for resolving the issue properly. Instead of addressing the problem and providing a satisfactory solution, Coach has simply suggested returning the item for a refund. This leaves me wondering if this is a new tactic to keep people's money without taking responsibility for their mistakes. As a customer, I expect transparency, accountability, and efficient customer service when issues arise. Coach's failure to meet these basic expectations has left me feeling incredibly let down. Their lack of communication and willingness to resolve the problem is both disheartening and unprofessional. I feel compelled to share my experience in the hope that others can make informed decisions. It is important for consumers to be aware of the potential pitfalls of ordering from Coach, especially if they value accurate product descriptions, quality materials, and reliable customer support. In conclusion, I strongly advise against making purchases from Coach until they demonstrate a genuine commitment to addressing customer concerns and improving their overall customer experience.

Rehana Begum
Quite disappointed

Quite disappointed, ordered the coach studio baguette bag, it arrived in a paper bag??????! Bag had some wear and tear on the leather. Just disappointing! As it’s a beautiful bag.

Katina Leverette
I love you coach I feel so good when I…

I love you coach I feel so good when I wear your product.. it makes me sing I feel so elegant in your products.. thank you ms Katina leverette…

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