Clogau Tracking Order Status

I bought a ring from Clogau in July 2020 which was under a two-year warranty. In July 2023, it broke. I didn’t for a moment expect that Clogau could do anything free of charge given that my ring was a year out of warranty, but I emailed them asking if they offered a repair service. They replied almost immediately asking me to return the ring to them. I expected to hear back in due course with a quote for repairs. Clogau received the ring from me on a Tuesday - and on the Friday, I received a brand new ring free of charge. Absolutely the last thing I expected. Hands down the best customer service I have ever experienced. Thank you!

What a wonderful store to visit! The manager is super efficient and solved my issue straight away! Would highly recommend using this store. Can’t praise the staff and management enough! Keep up the good work!

Bought Kensington Love Story Pendant from Clogau on line and customer service and delivery excellent. I love the pendant but find the chain very fragile and knots very easily. Also the extension links I feel are too large for the chain. I'll probably use one of my better silver chains and enjoy wearing this lovely pendant

Cardiff branch I was in Cardiff branch today hunting for the perfect birthday present for myself. A lovely young lady I believe her name was Kate or Katie wow what a lovely lady. She was super nice helped me get my 3 clogau rings cleaned. helped me with styles even though I couldn't choose at the time she made me feel so valued even though I felt bad about not choosing. She was an absolute delight and fun to talk to. I did choose in the end and have a ring coming from your website.

Visited your Chester store and was served by Amanda. Professional, knowledgeable and do helpful. It was a pleasure to visit the store. Such an asset to your company and no doubt will be calling in again