CLMBR Tracking Order Status

Hello. i wanted to wait a bit before writing this review because i wanted to really put this machine to the test. i have surpassed the 300 000 feet mark. Yeah!!! This is by far the best machine i have ever used !. i have had it since april 2022. This machine is solid, heavy and well built. No ajustments since i put it together myself. i have the first model and i wished that the resistance would be a litltle more challenging but that was upgraded with the 2.0 model ! if you wanna sweat from your head to your toes...this is the machine for you . Super happy with the purchase. 5+ stars

EDIT: The repair (after having the machine for 1 year and 2 mos.) will be ~$800(!), so it looks like we'll no longer have a CLMBR in the gym....I have the CLMBR in the gym that I own. It gets used about 10x/week because we're a small gym and only a few members use it regularly. The belt broke on it, 2 months after the warranty ran out. CLMBR suggested it was due to "overuse." It's designed to be used in gyms who have CLMBR classes, with a much larger volume of members than we have, gyms in which it may get used multiple times/day. How could our usage of it even come close to possible overuse? In using some troubleshooting videos they sent us, we found that the part that holds the belt in place was over-tightened when installed (they sent their own installer for initial set-up), as were all of the other pieces shown in the videos. The video specifically said "do not overtighten this part." As a result of this over-tightening, our belt snapped last week and now we have to pay for a new belt and to have a tech come out to replace it. I spoke with Becky(?) on the phone who refused to do anything except send us a quote for the part and refer us to techs in our area who could install it. She talked around me, kept saying that the warranty was up and they were happy to send me a quote, blah blah blah. I asked her to compromise (which is what any good business does for its customers--I do it all the time) since we believe the overtightening caused the belt issue and they don't want to admit that. "There's no way to prove that and the warranty was for a year, not a year and 2 months." I absolutely figured they would at least pay for the part itself! Nope. They will do nothing to help except send me a quote for the part and a list of techs in my area. So I have to say-- don't buy this machine, in case something similar should happen to you. And now I don't trust them as a company--any company that refuses to compromise when there is a question of responsibility is not a company I respect. Would you rather feel that you're right, or be happy and have a happy customer? They choose "right," and that is wrong!

I have had my CLMBR for almost a year. In that time, I have discarded my best-in-class rowing machine and spin bike since they were less effective and fun. Because the CLMBR workouts were so effective, flab was replaced by toned muscle. Also, with just CLMBR workouts in the last year, I was recently able to run with people over 30 years younger than me in a competitive Ultimate Frisbee game. That was fun and a surprising bonus. Some reviews have mentioned wifi connectivity problems. Those reviewers do not mention if they experimented with temporarily moving the router close to see if it was too far away, items in between were interfering, and/or other nearby routers were swamping the signal. My router is 30 feet away with a refrigerator in between, and several nearby routers. Works fine. The unit is complicated so assembly is difficult. I believe very experienced and/or hardware-savvy people should be able to assemble the units, which would prevent many assembly complaints. For example, the trick of not tightening until after the parts are assembled may prevent complaints about holes not aligning.

I got my CLMBR back in January and honestly love it. I started with some free climbs since I wasn't really a group fitness person; however, I ended up taking a class during my trial period and haven't looked back- I just completed my 200th class, have lost almost 20lbs and have gotten seriously toned. The content is fire, and makes it so much easier to push yourself.

After at 8 month wait for my first climber, it was great until the belt broke at 150,000 feet. Then CLMBR sent me a second climber and the metrics spike- meaning my TEMPO goes to 45,000 or 12,000 or 3,000 sporadically and totally skews my average tempo. The same is happening for the power. They sent an XPO person who wasn’t really a technician and he just took the first machine’s monitor and it it on the new machine. I just did five classes and the spiking was crazy. I am so frustrated with the service, lack of resolution, and now the product itself. I am giving CLMBR three weeks to fix the machine for good or I will get a full refund and move on to VersaClimber. I have pictures and video to prove the point- the erratic, spiking numbers. Jim Griffith