Clickin It Tracking Order Status

I ordered on 6/12/24 all paid for and an acknowledged email. I am still waiting for a dispatch email 6 days after ordering. I have ordered from Clickinit before and never had any issues until now. I emailed the company this morning 12/12/24 and no reply after 5 hours of sending the email. I spent over £60 which at this time of year is a lot of money. I know it's the run up to Christmas but replying to an email goes a long way. If I don't get my delivery and no reply back from my email then I will be taking the matter forward. After sending in the review I got an email from Clickinit with my dispatch details. I upped the stars from 1 to 3 stars. Hopefully no more issues now.

First order from this company for some Halloween sweets. They have a good selection for great prices. Arrived well packaged with no problems . Am sure my children will love them - many thanks .

This was the first time I ordered from here, and maybe the last, i placed the order for next day delivery, so I got emails and txt messages regarding my order from parcel force, so the day come for the order to be delivered, I had a time slot for the parcel, so I kept an eye on where the driver was, once the hour slot passed with no delivery of package, the tracking disappeared, so wasn't really sure why it didn't get delivered if it was out for delivery, so I tried to ring clickin it many times but just went to voice mail? So I emailed them and they refunded the postage after asking for this to be done by myself, then they told me the parcel was out for delivery, I did ask them to double check to make sure it was out for delivery today? But no answer back, and there was no goodwill gesture either?

It was all OK. Till my recent order with them. I ordered and stuff was missing. Said they was sorting it. Never did. Excuse was they have just brought the company of Charlie and daisy.

I've ordered twice now with this company the products are amazing and the second time I've had to contact them about my order and their customer service is second to none. They're polite and really bend over backwards to help. Cannot fault these, I'll be a regular - thank you!