Claudio Lugli Tracking Order Status

The shirts and jackets are very different to normal brands which is nice. Quality is ok, the linings do tear easily on the jackets. The sizing though is appalling. Why not use the same sizing as other companies do? Also, bought a jacket a few years ago but it has been worn a lot and as they still do the same style ordered another. Completely different size, 1 inch smaller across the shoulder. Customer service isn't great either. Had to spend £20 sending it back too. Won't be shopping online with them again.

I visited the Claudio Lugli stall at Badminton Horse Trials on Saturday 11th May and was lucky enough to meet Claudio himself. We had quite a chat about the numerous top quality shirts and jackets I'd previously bought from him. Despite me liking quite a few of his appealing and imaginative latest designs there was no sales pressure and I went on my way before the desire got the better of me and I returned an hour or so later to buy the shirt I liked the most. Then the worst and best (Claudio) of humanity kicked in. Within an hour my shirt was stolen from my partners disabled walking trolley by a thief in the crowds... despicable barsteward, no doubt lurking specifically to steal! After a while and feeling extremely annoyed about how low some people can sink to, I decided to return to Claudio's stall to buy a replacement. He listened to my experience and much to my surprise when I went to pay he gave me the replacement shirt free of charge, what an amazingly kind gesture, this has restored my faith in humanity a little after a horrible experience. So if anyone sees a Grand Prix design shirt on Ebay or other sites for a lower than normal price (£95) there's every chance it's stolen! And top marks to Claudio for such a kind gesture.

Shirt was great, but be careful about ordering online. CL will spam your mobile with marketing messages without your explicit consent. What makes it worse is that you cant do the usual 'unsubscribe' reply - it just bounces. This is v poor. GDPR is clear that marketing can only be sent with explicit consent - cant be 'default on' with T&Cs.

Love the shirts but sizing not good. My husband always has XL he’s 46” chest, so ordered XL and it was only 44” site says XL is 44.5-47”, but too tight across chest, and measuring against his other shirts a lot smaller, very disappointed as shirt was lovely. Sent back for exchange but didn’t have next size up XXL 47-49” (this would normally be far too big) so I was refunded, spent £10 on delivery/return for nothing. Be careful what size you order.

I have bought two Claudio Lugli shirts - they are striking designs and extremely high quality. With my second purchase there was a mix up, they fell over themselves to accommodate my needs and deliver the shirt next day. They are very customer focussed and I will definitely be buying more shirts from them.