city grounds Tracking Order Status

Both bikes I got had the same problem. Crank arms. And now I got to fix the second bike

Do not buy a bike from this company. We purchased a bike for my son for Christmas and he rode it until he broke his leg 2/3/24. He was not cleared to ride the bike until May where the bike remained in the shed. When my son started riding the bike again the right pedal fell off and it seems he may have stripped it trying to put it back on but because they did not assemble the bike they said it was our issue. A few weeks later we took a look at the bike to see what we could do and the tire fell off. We were told to bring it to our local bike shop. After $400 and my son only riding this bike for a little over a month we should not be responsible for this. This company does not stand behind their product. I’ve seen many many people having these same issues with the bike. Also whe. We received this bike it did arrive with a few scratches but I did not report this because it was a Christmas gift and I wanted my son to have it. If you do decide to buy a bike from here and you see any flaws please report it immediately. Other wise buy from your local bike shop City Grounds will send you there anyway to fix their faulty products.

The delivery has to be signed for I get it. They we a day late . Then their pedal broke and said it was our fault with in a week of riding. The bike didn't come with directions to assemble. Not a good company they don't stand behind there product. Trash California bull $hit!!

Ordered a bike online. Buyer beware, they will try and deliver it during the work week. You won't have any options but to be home to sign for it because the bike company requires signature. Then they ship it back and charge you for shipping. I called the shipping company per instructions and there were no options. I call City Bikes and they said they were going to charge me and wouldnt offer any other options. I can't imagine I'm the first person with this issue.

they dont stand behind their product left crank on my sons bike lost its thread after 2 month and they blamed me not assembling bike correctly. sorry folks i owned bikes for 40 years and i have Diamondback, Cannondale, Giant bikes and i never had this issues - quality of the material is awful. be aware these bikes looks cheal and there is a reason for that.