Citizen Tracking Order Status

Probably the best customer service I have ever experienced. So happy with the way they helped. Jewellers I purchased my watch from were not helpful but the immediate response and following help I received can not be faulted. I will not hesitate to purchase a citizen watch again, but this time directly from them other than a retailer.

I have a valuable watch that means a lot to me from early 1990's. It stopped working. So i sent it to the experts, who i assumed were Citizen for service, or repair. They returned it immediately, saying they don't have the parts for it and should try independent watch repairs as they don't need to use genuine citizen parts like they do. Surely there's spare parts in other citizen service centres around europe? This is not a repair service I'd expect from a worldwide brand like citizen.

I purchased my Citizen model A160-H16331in March of 1999. It has been my only watch and I wear it every day. It has lost some of the luster over the years but has never failed me. I am seriously considering leaving it in my will as I suspect that it may outlive me. Great product!

I purchased my Citizen model A160-H16331in March 1999. It is the only watch that I wear. It has lost some of the luster with wear but it has never failed me. As I write this review I am74 years old. I am seriously considering leaving it in my will as I suspect that it just may outlive me.

Got my third eco-drive as a gift recently down in the Caribbean islands. When it was fitted the retailer didn't take out enough links. I went over to Citizen Canada. They refitted it ---for no charge. Great to be associated with a company where the service department means service. The smiling young lady who served me had an attitude of someone who likes the company she works for.