Cigar Place Tracking Order Status

I have been purchasing from CigarPlace for several years. Never had a problem. Recently they are shipping USPS (free) instead of UPS (free). That adds about 4 days to the delivery time as UPS is usually next day, and the package sits at the Stuart USPS facility for a few days added time to the delivery cyscle

Highly recommended website. I’ve only had one box tha was dry and am being sent a new box and a return label. Costomer Service responded the next business day.

Follow up on original review (shown below). I spoke with "Tyler" in customer service this morning and explained what had happened with my prior return request. I also requested a return of a second item (to be combined with my original return). Tyler addressed the issue in a professional manner and processed my request. I recveived my return label within 10 minutes of my phone call. Thank you for redeeming your customer service department. I am upgrading my rating to 3 stars from 1. Piss poor customer service! I called 58 hours ago requesting a return label for defective cigars. The rep I spoke with was super cheerful and polite. “Allan” acknowledged that the cigars I purchased had a very high return rate due to “batch” problems. He stated I would receive a return label with instructions NO LATER THAN 48 hours from the time of my call. It never came. I called back and spoke with a second rep that reiterated what Allan said and he acknowledged my request was “in the system “ and to wait the full 48 hours. It had been 44 hours at that point. I waited the FULL 48 hours and… NO LABEL. They are now closed for the weekend and I now have to wait ANOTHER 2 DAYS to ask again! Garbage company to do business with, they are polite but DO NOT DO WHAT THEY SAY THEY WILL! Avoid them. My only remedy left is now through my credit card processor to dispute the charge. PITA!!!

Outstanding customer service and such prompt shipping. Never had a bad experience. Cigars always come so neat and nicely packed. And cigars are always in perfect seasoning

A neighbor told me about cigar place. Decided to check it out and wow. The prices are great and the sticks are what they are supposed to be. Mostly free shipping as well. I'm addicted and spent over 250$ in a few weeks to fill my humidor with "luxury" sticks. Great shipping speed as well..... Great company. Even have Cubans like the montecristo #2, my favorite. Maybe I'll get a free one! 😂😂