Ciate Tracking Order Status

My delivery arrived and there was an item missing, I got in touch using the online web form and Alex replied within minutes to help. I was super impressed and grateful to receive the missing item the following day - I honestly wasn't expecting it to arrive so quickly but glad it did as I can now take it on holiday with me!

Great customer service. I ordered a foundation but the shade was wrong when it arrived. Alex could t have been more helpful in sending a replacement which is just perfect. I love the new Extraordinary Foundation. Great consistency and coverage.

Ordered the Robert Welsh box and the products are just ok. Cannot get a colour payoff with the eye shadow or lip powder, try as I might. I love the packaging of the mascara and the weighted handle but application was poor. Again, needed a LOT of product to make any difference whatsoever. So glad I bought this at a bundle price instead of individual pieces, not worth the RRP at all.

Ciate is an amazing company with beautifully crafted products that are ethical and cruelty free I purchased the Robert Walsh set and it is stunning and such good value! Alex in customer service is such a credit to the ciate team

Placed an order, and received confirmation. Queried the order 8 days later. They hadn't even processed the order, and surprise - one of the items was out of stock. They couldn't even use "it was Christmas/New Year/Post Office" as an excuse, they just didn't bother doing the order. The only positive was that they responded quickly to confirm their incompetence.