Chicos Tracking Order Status

I ordered a dress online but I forgot the date. I was hoping I would get it in time for Mother's Day and thankfully I did. It's one of your Traverlers designs and it's very soft and comfortable. I got lots of compliments on it when I wore it yesterday.

Ordered a beautiful linen dress from Chico's, $179.00, last Spring. Wore it a couple of times before washing it. Hung in my closet because I was out of state for a few months. Came home and decided to wash it before wearing it on Easter. Followed very carefully the care instructions on the dress and it SHRUNK! Couldn't wear it. It was after the 6 months and I didn't have a receipt. CS allowed me to return it "this one time". Thank you. Just called to follow up on my refund. They mailed me a gift card for $9.97, which I haven't received!!! I'm afraid to wash anything I've purchased from Chico's. I'm returning my recent purchases. Who keeps receipts for 6 months? Won't be shopping there again.

I made an appointment with Sandy to help select some outfits for my birthday. I went in a little early and began asking Jonelle questions about the different pants and their names (Juliett/ Bridgette/ ankle etc.) she was super helpful and got my Chico's knowledge started. During my appointment Patty was also available to help critique my outfits in addition to Sandy. Both of these ladies helped pairing outfits plus suggesting some more colorful items. They recommended and brought full price and sale pieces I wouldn't normally gravitate towards, and their choices were brilliant. The addition of the sale items added value to my new wardrobe. I returned another day to find a 30% sale on the sale items!!! Got some deals that day as well!! The manager Nancy called to remind me about the Black Friday Sale and of course I returned, 30% off and still 30% on the sale items. Upon my final visit for my birthday month, I had yet another stylish lady, Cindy assist me. I can't say enough about these ladies, their product knowledge, styling capabilities and overall excellent customer service. Please stop by and give them the opportunity to style you. This isn't offered in many stores and separates Chico's from the average department store. Come see the store in Lawrence on Mass Street these ladies are one class act... Jonelle, Sandy, Patty and Cindy!!!

The REAL Chicos was scammed by a company from Hong Kong via Facebook ads in mid August into Sept. Orders were tracked , then supposedly delivered, often to a “courtyard”. My bank is handling an investigation and my $ was returned to my VISA acct’

I had always been a Chico’s girl. When I was working it wasn’t unusual for me to spend $1000 at a time in the store just before travel. However, now retired, I try to shop online. Recently spent almost $200. The material vender making these clothes has changed. The tops didn’t fit true to size. I followed return Policy. Returned at USPS on August 12th with return receipt. Supposedly it hadn’t arrived back to Chicos. I called today. It takes 4-6 weeks to refund? Honestly any other return is refunded after proof of return. Which Chicos has. Between the quality change and return policy? I won’t purchase again. Don’t buy online. If you can feel or touch and try on in the store, don’t do it.