Chicago VPS Tracking Order Status

This firm is a low-end box provider, so one shouldn't expect too much. Even with low expectations, I expect helpdesk to not be dismissive and to not engage in outright gaslighting. In my last exchange, I asked why they rebooted my host. Answer 1: They do not currently detect a problem. [Not an answer to my question.] Answer 2: Please send a screenshot. [Sent, but why?] Answer 3: Asked whether I checked with my ISP. [What?! How is this related to what I asked?] Summary of experiences... The good: excellent, low prices. The bad: limited number of box configurations, few storage options, weird performance hits, and a helpdesk that I imagine laughing as they type their infuriating responses.

Been a customer since 2010 with multiple vps instances, currently renting a 1GB OpenVZ vps, the uptime has been virtually 100% for a few years, possibly five nines, or 5 minutes down per year, mostly during reboot. I've had two ultra-cheap vps instances, both had an overcrowded host and were unstable, but the more expensive ones work fine. The specs for my current vps are adequate for running several NodeJS instances. Kernel version is 3.16.x. Excellent bandwidth (1Gb/s down). 50GB of storage sufficiently fast for light I/O. This is a low cost provider so not much to expect from support. Customer care is adequate relative to the price, but in absolute terms it's lacking. Caveats: 1) Obsolete operating system images. Some OS'es allow to self-upgrade, so not necessarily an issue; 2) The kernel does not support some basic netfilter directives, so firewall remains disabled; 3) Memory overcommitment is expected. This hasn't been an issue with my constant/predictable memory usage. 4 stars in relation to the price.

It could be better.

I'm giving this two stars because i did get somewhat of a reply, so thats something. My experience is below. Black Friday at midnight i purchased one of their special deals, said "availability (INSTANT)" on the service, it didnt arrive instantly. I was okay with this, i figured the payment just needed to be processed, the next day I still dont have it. I continue to wait. At 24 hours i send in a ticket to ask whats happening, i get a very quick reply saying im being forwarded to sales/billing. The entire next day i hear nothing. Then the next day (it's monday now) i add on to my ticket complaining that i have no reply still, after 3 days. And now today, the Tuesday after black Friday i finally get a reply just saying that they have issued me a refund. So I'm kind of screwed on my black Friday server deal that ive been waiting for all year long. I guess theres always next year!

I had service from January to June of 2017. Everything was fine at first, but only a couple of months into it, I had terrible problems with disk write speeds and occasional but significant lag even navigating via terminal. Server had a HDD vs SSD. Support response times were good once, but ultimately cancelled due to lack of a resolution and slow response time followup of that issue. All that said, I'd probably buy again with SSD hosting if the price and location was right. I was pleased with the service at first, and I only need support if something on the company's end is not working right.