Chessington World of Adventures Resort Tracking Order Status

We visit chessington today 30/11/24 for the Christmas village and winter trail, we were not disappointed, the village was beautiful set out and had lots beautiful trails and opportunities for pictures, while we waited for Santa we had headphone s for a silent disco. The elves were fantastic so enthusiastic, really stayed in characters and made my 6 year old daughters experience extra special. The jumanji rides were open, no ques only 10 min wait max. We went on the Mandrill 4 times! Never be able to do that on a normal day. There were a few other rides open pirate ship, room on the broom, grufalo, carousel and other ones for the younger kids. Panto was entertaining, zoo was open we had a really excellent day. I've been to Chessington at christmas previous years. This was by far the best!

Was amazing experience and had a reasonable location for me and my kids to park.

Park is looking extremely tired and dated and is in need of some TLC. Certain staff members need training on many aspects. Hollie in ‘Guest Help’ needs a MASSIVE raise and promotion for dealing with a ridiculous situation of helping us understand why after winning on a ‘grabber machine’ why it took over an hour and twenty minutes to get someone to open the machine to get the prize. She was polite, understanding, resolved the issue and in my opinion Chessington need to give her more than what they do. I spoke to 5 members of staff who had no idea what we were talking about and like I was an alien from another planet. A number is needed on those machines to call to the team who can deal with this. We were told someone was coming but still nobody arrived, thank you to Hollie for sorting this. Thank you to the gentleman in Games who did resolve this as well. Considering rides were over an hour long wait, waiting 1h and 20mins to claim a prize isn’t fair. My view is simply do not play on them. The Banyan show was good for children, but the Halloween spooky walk (Vile Villagers) and the After Party Show was absolutely amazing! We loved this! The Enchanted Forest Trick or Treating was also ok. It is not worth £10 per child or £5 per adult. We were in a group with one other family which unfortunately were extremely pushy and rude with no consideration to anyone else in the experience with them. Our children were constantly pushed to the back, missed the trick or treating doors as the other children kept running ahead and the adults blocking the children’s way. It was a shame as they missed what the characters were saying as the scene had already been done by the children running ahead. There should be a staff member manning this walk to ensure it is kept to time and children at the front and adults at the back. Ticket management is required as tickets get oversold and nobody can get the experience of the park that they should be getting for the cost of the tickets. They aren’t cheap. We love this park but we felt a little let down this visit. We will be exploring other parks as a result.

What's happened to Chessington!? It's tired and run down looking. The price of food in there is beyond a rip off. It's literally just taking the p*as with the prices. Overpriced and crap. Loads of the rides weren't working. The staff on the rides seem bored and unmotivated. Shame.

Well the day started well, but two long que’s later and both rides broken down whilst we are just near the gates again is pretty naff. We are now on the que for the third ride and guess what, another breakdown. Now a fourth ride….again. 2hours wasted queuing on the Tiger ride alone on two separate occasions ….joke. I can’t change this to one star for some reason.