Cheddar's Tracking Order Status

I was there today with my daughter and husband and little grandchild....I was disappointed with my bacon, cheeseburger:(. Twice sent back ; cooked to a medium well:( not my cup of tea...asked the waitress prior said they could cook it medium rare... Manager came to the table ( Alisha) said we've been there awhile instead of waiting some more and she said she offered to cook it herself, that she would take it off the bill and they would throw it away :( I said I would eat it not gonna throw food away, take it with in a to go box was the option with alongside a caramel coated cheesecake. Free food is good but this is not the goal....I so appreciate the managers willing to go over and beyond...I was still disappointed but it made me happy , they Do care....I will go back and hopefully she relays this concern to her cook...we pay with hard-earned money, we expect the way we want our food cooked... thank you Alisha and Cheddars for truly understanding....

My mom, my little sister, and I went to the Cheddar's in Findlay, Ohio on New Year's Eve. The food was relatively good. Cold, but good. We got our appetizers after about 5 minutes, so it started out fine. When we ordered, we spoke very clearly, and we were waiting for, wait- let me count- ALMOST A WHOLE ENTIRE FREAKING HOUR! And: We NEVER got our free croissants, which are everywhere in the whole restaurant. Some people came in about 30 minutes after we ordered our meal and got their salmon before my mother did - 10 MINUTES LATER. When we had ordered 30 MINUTES EARLIER! I got the meal I wanted, but my sister got pickles, onions, and bacon on her plain cheeseburger with ketchup - 3 things she DIDN'T order on it! My mom even didn't get her salad until she reminded our waiter, who got it and gave her the wrong dressing. The only reason I gave this review 2 stars was that the food was actually pretty good, but we're still planning on not going back anytime soon!

My first visit to this new restaurant in my area. one word FABULOUS from the manager Brian, hostess, waitress to the delicious 4 entrees perfect & delicious A must My family just found our new to go place for years to come.

The food is very good. Great customer service. I'll go back.

The food was good, the service not so much. We told our waitress, Sabrina, that an order at our table was not correct. When doing so, she argued with 3 people at our table that she “knows what she heard” and didn’t correct the issue. She was very slow at getting everyone’s food out, that other waitresses (who were VERY nice btw) had to bring us our food and then when she saw them passing out our food she very rudely started yelling over them “I got it!!” Then my grandfathers plate never came and her excuse was that it got stolen. Everyone at the table was done eating before he even got his food. The only reason I’m giving a 2 star is because the food was good, and the other waitresses (that passed out our food) were very nice. If this review was based off of Sabrina alone, she wouldn’t even get 1 star. We had a table of 12 people and our party will not be back, at least to this location. This happened on Sept. 24th 2022. We were celebrating my sisters birthday with a restaurant of her choosing and was very disappointed that this is the service we received for her special day.