CheapTickets Tracking Order Status

I booked a flight in September and it was cancelled through the flight company. I received no mail about it until I called Cheap Tickets myself - apparently due to a mistake, my passenger info was deleted, therefore I couldn't find info about my flight anymore on their company's page, therefore I did not get any notifications on the mail address about the flight cancellation. I had even paid extra and booked a special deal with their offered AirHelp Plus insurance. They never reminded me of it. I just realised I should look into that and have submitted my request for compensation on AirHelp page. To get a refund, as I had booked my flight through the Cheap Tickets, I had to start the refund process with them. Now, I did that back in September and you can read on their webpage that a refund usually takes 10-12 weeks - that is about 3 months. So I should have gotten it in December or January. I waited patiently, even forgot about it for some time. Then I remembered and contacted them via WhatsApp first. I got an automated reply and no one ever replied me after that. Now it is March and up until I started calling them again 3 weeks ago, I had not received ANY e-mails from them. Even when they have (at least twice) told that I will receive a mail from a "specialised team". It's ridiculous and time consuming. Moreover, they have apparently requested the refund for the cancelled flight only a week ago, therefore they asked me to patiently wait another 6-14 weeks, and that they will contact me as soon as they have received that refund... That left me with more questions than answers. But in between, I will have no clue, as there will be no communication from them. It's always me that calls or writes to them or asks for any info. I find it a terrible, non-existent service! I have been calling them every week for almost a month now, and while they reassure me that I will get this money back as soon as the flight provider pays them, it feels though I have just been scammed. I find it hard to find them trustworthy as they have given me many empty promises and their waiting times for refunds just don't add up. Often times the client service is very forcedly polite and I doubt they truly care about me as a costumer. I would never use their service anymore and would always book straight though the flight provider. I am writing this review to spare any other person of my experience. Please look out for yourself!! UPDATE! I got money back but not the amount the promised me, still have to call them to ask what's up with that. Considering I asked for money back in September and got it in March and they never updated me about it (except the mail that money was coming), I still regret ever using their services. A waste of time and money.

I have been using cheaptickets.com for ten years and I am very satisfied with their service. I have booked flights to various destinations around the world and I have always found the best deals and options on their website. They also have l a helpful customer support team that can assist you with any changes or issues you may encounter. I highly recommend Cheaptickets to anyone who is looking for a reliable and convenient way to travel.

Good customer service

Thank you 😊 Kachit( hopefully I didn’t misspell his name) @ Cheaptickets.com for the best customers service . This is not first time they solved & helped my problems. Highly recommend it .5 star ⭐️

They honored my travel credits despite being over 1 year old. Very happy with their service.