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You did it again Zain!!! Thank you for your professional support and patience. Your help is appreciated greatly. You have my heartfelt gratitude for helping my son with his travel and changes.

I can only speak very highly of the communication and help given to me by Alex Smith in arranging my flight from London to Sydney and my return from Perth to London, which I'm going on in just over six months time. He was extremely patient and provided me with lots of options and information. Also I was immediately repaid the extra money I accidental transferred. I chose to do all my booking on the phone with Alex and not on the internet. Thank you so much Alex. I will write another review when I return from my holiday in January!

My heart breaks, but I have to find the strength to write this statement. While searching for tickets on cheapflights, I found Flightcatchers to be my best option.The ticket was purchased today, 15/04/23.The purchase confirmation was sent to my email address.I noticed the luggage option was 0, which means I will not be carrying any luggage for a 30 day holiday from Manchester to Montreal. As I was about to call them, Flightcatchers called to confirm that I will not bring any luggage. Obviously, I said no, it was a mistake. They said I would have to pay more than £200 if I had to add luggage.I said I didn't have this money.I was told I would have to pay more than £300 in cancellation fees.As a result, I have decided to go ahead with the cancellation. The pain in my heart is making me cry. Spending all year saving money, sacrificing overtime shifts, not enjoying your family, and now facing a nightmare. The last time I bought a flight ticket was in 2018, and I don't recall having to add luggage. Adding luggage is something you need to choose from Cheapflights, and when they transfer you to the agency's website, you can't remember whether or not you have done so. It would be helpful if you could help me. The company is trying to charge me about half the amount I paid for the ticket. I would appreciate it if Cheapflights intervened and took action. How the same day cancellation fees can be so expensive???

Zain is the best travel agent and we booked our flights with him. he gave us excellent services and excellent price.

I have managed to solve an issue I had with one of the travel agencies that is promoted on their site. All I needed to do was get in touch with them via the feedback link found on their website. They give you regular updates regarding the concern raised until you get the problem sorted by the travel agency (special mention to Natalia & Mirte). I have never had any problems using their site before and won't hesitate using them again. However, I'd be more careful next time by checking the reviews first for the travel agency offering the cheapest flight on their site before paying for the tickets online to prevent any stress, worries, & anxieties that may arise after. To those complaining about the site taking money and not issuing tickets, please be informed that Cheapflights is NOT a travel agent but a SEARCH ENGINE providing competitive online airline prices.