Chatham Tracking Order Status

I have just purchased my third pair of Chatham deck shoes, beautifully made and so comfortable. Worth every penny.

The customer service team responded quickly and efficiently to resolve an issue I had with a pair of boots. I would definitely buy from this company again, love their comfortable good quality footwear.

I emailed Chatham to see if I could buy some laces after my dog had chewed one. They asked for a photo and the laces arrived the next day free of charge! Brilliant, helpful and friendly service. Thank you

Original pair I wore until they eventually fell apart. Second, identical pair, fell apart before I'd really worn them. Stitching holding top panel on came apart one one shoe, blue linning around the heel came unstuck on both left and right shoes, repeatedly had to re-glue sole panels back on, on one shoe inparticular. They were only worn as casual footwear and were never exposed to water.

I was looking for some deck shoes that were all black as I need them for an event. Most of mine are the normally brown and tan leather and they have white soles as most do! So looking around I came across these guys and Ive seen the name around and had heard they were pretty good on quality and british made too! So I had a look around the site the prices are very reasonable. I contacted them prior to making a purchase to ask if I could buy 2 sizes and then return the one that wasnt the best fit, and they were very helpful and have a very good returns process, similar to Amazon in some respects or at least a simple. I dont have a printer so they even offered to post me the return sticker/ label in the post! The level of service is excellent, and more businesses should operate the same, common sense and good manners are both free. The package arrived and I tried the pairs I thought would be best and then arragne the return as above. The shoe are very comfortable and well made and having spent a lot on this type of product over the years I will be using them again as their range is also very good. All in all a great experience and it's also good to support a british brand.