Chamilia Tracking Order Status

((I logged this against Ernest Jones also)) Prompt delivery and items arrived beautifully packaged. I purchased 3 Chamilia charms for the price of 2, offer stated on website, and at time of order all 3 charms were available. However yesterday, on the day order was despatched from warehouse, I received an email to say one of my charms was out of stock so wouldn't be sent. So I've received 2 charms for the price of 2, not the 3 as the offer stated. I emailed Customer Services who were apologetic but said that since my order had been despatched I'd have to wait for it to arrive and then send all items back for a full refund. I want the 2 charms I do have, they're a present for my Mum's birthday upcoming. I am disappointed that the charm wanted was out of stock especially since the website never said this was out of stock, otherwise I would have selected another option. This encounter has made me reconsider purchasing Chamilia charms, or from Ernest Jones, again.

I find chamilia charms fabulous. Never had any issues with them.

I've never had a problem with Chamilia. It saddens me that it looks like they will no longer be making beads. I had a feeling when they had a massive sale. I'm sad to see the end of the Halloween beads especially.

You do not receive a dispatch email with this company, you pay £4.45 for delivery to receive the item a week or more later which I personally feel is expensive for delivery which isn’t even standard ie. 2-3 working days. Charms are nice but they seriously need to sort out some sort of system for dispatch notifications etc and a better courier. I’ve made another order which was due yesterday, had an email off UPS but still no item

I’ve been ordering for a couple of years now and have had no problems – not a one! Their efficient, have great jewelry and great prices! I think sometimes people’s bad days get mixed up with their reviews on a lot of websites.