Chadwicks Tracking Order Status

I would give 3 articles of clothing a 5 star and 3 articles of clothing a 0 star. A pair of pants had no hem on one leg. I ordered 4 shirts all the same size, 2 fit perfectly,the other 2 pucker because they are so tight. I've not tried on another pair of pants or jacket yet, more may be revealed. I would say overall inconsistent with quality and sizing.

I like Chadwick clothing but their return policy sucks. Ordered a jacket but zipper was broken. Returned and after several weeks called to check. Had not yet received so asked for money to be returned. Finally got money (minus shipping cost) but then received another jacket. On Nov 30, returned that one and am still waiting on my money. They take the payment from my account immediately but then take forever to give it back. Just fix this. Probably will not order from them again.

Before reading my complaint, I’d like all interested to know that Chadwick’s of Boston reimbursed me for 11 months of VIP monthly charges! Thank you Chadwick’s. You have restored my faith in your company! Below was my complaint…. To get free shipping for ONE purchase at Chadwick’s of Boston back in July of 2021, I had evidently signed up for the VIP Club. It’s been a year so I don’t exactly remember the transaction but I obviously did not see, realize or recognize that Chadwick’s would start charging me $14.95 a month if I didn’t cancel it in 30 days! I do not remember seeing that or I would have! I have not used Chadwick’s since then and now, stupidly snookered and feeling violated, I’ve realized that Chadwicks has been charging my credit card that monthly fee for a year! A year!! That’s a $179.40! How did I not see that! Or more importantly, why did I not receive any email to warn me my 30 period was almost up! Seriously hurt to my core with the business model of this company and probably many other companies like it. Because obviously, you snooze you lose! I’m soooooo upset!!! Will warn all of my ladies friends about this.

I have been buying from Chadwick’s for more than 20 years and I ALWAYS get a great product. The sizes are true, the quality excellent. I have many items from 20+ years ago that still look like new. They are one of few companies that sell petite sizes. I just ordered 2 yoga pants on 1/1/22 and I received them today 1/6/22. Shipping is usually always quick.

Ordered a blazer online 10 days ago. Received a confirmation that I would receive more information within 24 hours. I did not. I called this morning and was sold the system was down and someone would call me back. I did not receive a call and called back 5 hours later. System still down. Asked for a supervisor. Did not get one. Asked if there is any other way to check or does their entire company crumble when their system is down. was told that there is no other way. I asked when they expect the system to be up and I was told that they "don't know the DATE or time". Both phone calls were clearly overseas because I had to spell my last name several times (it is not difficult). I asked if they were going out of business - sure feels like it - was told "no". I got the blazer 6 weeks after ordering and it was nice, but the customer service is still awful.