Ceretone Hearing Aids Tracking Order Status

This company is not to be trusted. Rubbish hearing aids, app does not work and although they promise a refund, the refund never comes. I had to do a chargeback through Barclays to get my money back. I still have the hearing aids just sitting there as they are not interested. First it was Dave messing me about. Then Carmela did the same thing, although at first she seemed genuine, but I soon discovered that she's like Dave, just promises. All they had to do was to refund to the same account they took the money from. Very bad company, not to be trusted EDITED: With regards to the reply below from Ceratone / Audicon, I have contacted Barclays and also checked back the May and June transactions in my bank account and the refund is not in there. All Audicon needs to do is refund to the same original payment which is what I requested back in July of 2023, however they would not do that which is now causing all these issues. I still want the refund, thank you

Upon first charging the hearing aids it became apparent that getting them to connect to the charger was going to be difficult. They will connect momentarily and then lose connection. It is as though they need a magnet to hold them down in the charger. I have not read of anyone else having this experience but it appears to be a significant design flaw. The hearing aids themselves are acceptable. The charging is NOT. UPDATE: The problem appears to be that the pull-devices on the hearing aids can interfere with the cradles for charging. One has to be very careful and make sure the pulls are straight or they will dislodge the connections.

DO NOT TRUST THIS COMPANY. Rubbish sound. I requested a return. I have been waiting for a refund since August of 2023, that is 9 months. Promises of a refund never actually fullfill. Months have now passed since I was told on facebook that the refund is being processed and you will make contact on Messenger. Your Messenger must be dead as no-one has even looked at my messages. This is now the 9th month that I have been promised a refund and the refund never comes. DO NOT TRUST THIS COMPANY. UPDATE: The reply from ceretone below is just another feeble excuse as once again return and refund has not happened. ONCE AGAIN DO NOT TRUST THIS COMPANY, THEY JUST PROMISE, BUT THEIR PROMISES DO NOT MEAN ANYTHING

Ear buds arrived damaged / broken. Product looks good in writing and I wish them every success but I need my refund as I need something else. I have been promised a refund and to use the return label they are sending me. However that never showed up. Finally received a refund, so upgraded to 2 stars from one.