cellhelmet Tracking Order Status

My experience was great. Because the customer service got to me super fast and they laid out the entire plan of how to deal with my claim. It turns out I didn't need a claim because their product was just fine and I actually broke my screen protector and I felt kind of embarrassed, however, they're kind wonderful. Customer service People were able to handle everything with super care.And I couldn't be happier to be a customer of cellhelmet.☆☆☆☆☆

Then initial order came in an expeditionary manner. Upon arrival, I found one item incompatible with my cell phone. I contacted Customer Service, and they have started the process of sending the compatible item free of charge on the same expedited basis.

Wow! You guys are awesome! I thought this was going to be a long drawn out fight to get it approved. Thank you for working with me and operating with principles. I've used cell helmet for years and this is the closest I've ever had to a problem and you resolved it so quick and effortlessly.

I have gotten nowhere with a claim on my iPhone 15 pro MagSafe case. I’ve provided all requested information and I get nothing more than reply emails saying my request “has been updated”. My requests for additional information are met with the same response. For a $50 case with a lifetime warranty, this is not acceptable. UPDATE 6/20/2024 All information was sent to you on 6/10/24 (a Monday) and I sent follow up emails asking about the plan twice after that. I do now have the 6/18/24 email offering to let me pay $9.99 to get a replacement case but with no guarantee that the problem has been sorted. Still not terribly impressed but glad to hear back.

I messaged on a holiday weekend, and it didn’t take long for a reply. The customer service rep was very polite and helpful in their emails.I’ve been a long time Cellhelmet customer because it’s a great product- the screen protectors have save my phone countless times and the people who work there are fabulous.