Cellar Rats Tracking Order Status

What a shame! I thought this was a good idea. I haven't had a bad experience with the customer service, but the wine quality has been awful. Many leaking bottles and others, especially the reds, fermenting merrily away in their little bottles so quite undrinkable. I've written to them three times to point this out and twice they've written back to say how exceptional this is...other reviews here would suggest it's a generic problem though.

Loved all but 1 bottle which was inedible.

Overall, it was a good experience. When I received an attractive promotional offer through Vodafone, my partner and I were intrigued, even though we rarely drink alcohol. My partner, who is obsessed with cool packaging, was especially excited about the idea of cute little bottles with rats on them (yes, we've bought wine before just because of the label). After placing the order, we checked the Trustpilot reviews and were terrified, expecting the worst—but everything turned out fine. We waited about two weeks for the package to arrive. We enjoyed the wines, though I’m not much of a wine expert. To my partner's disappointment, all the labels had the same rat design, and the bottles looked like cough syrup bottles ;) Due to the high subscription price and the fact that we're drinking less and less, I decided to cancel the subscription. Unfortunately, you can't do that online, and since I hate making phone calls for these kinds of things, I opted to send an email requesting cancellation. Today, I saw on my account that the subscription has been successfully canceled. No issues on my end. Thanks for the wine and good luck, Rats!

Love the concept as I often fancy a glass but don't want to open a full bottle that won't stay fresh and the wines were enjoyable. However, after the introductory offer the usual price seems high for 6 bottles that equate to a glass each when you can get other subscription services for similar but full bottles. The cards included with the wine information didn't match the bottles I received and one had leaked in the box. A positive is it was very easy to cancel. I got straight through and spoke a very friendly guy who cancelled my subscription with no issue.

Like other customers had an offer for 6 small (quarter) bottles trial and only had to pay £4.99 postage. At least one but possibly two of the bottles were leaking from the wax seal when the box was delivered which is unfortunate. I had to call to cancel the subscription, took around 8mins before I spoke to someone, they were very swift with cancellation and also refunded the £4.99 for the leaking bottle. The wine it’s self I’ve not tried. Whilst annoying that you have to call to cancel, it is also refreshing that there’s no tactics to get you to keep your subscription either. I like the idea of small quart bottles of wine, it’s niche, but useful for me who only really drinks one glass max but the quality control re:seal meant I didn’t quite trust subsequent bottles would travel well.