Caudalie Tracking Order Status

noone replied me. I emailed and sent message through website.

Horrible customer service experience. I ordered a few products via the website almost 16 days ago and I still havent received my package. They delivered my package to the wrong pick-up point which is 80 km's away from where I live and they suggest me to drive 80 km's to pick it up. The customer service is very rude and they did not even cancel my order and process refund.

Outstanding customer service from Anna! I had an issue that I needed advice on and she couldn't have been more helpful, understanding and resolving my concern in an efficient and friendly manner. I love the philosophy of the company and the purity of their products, I just wish I could buy them all!

I had been advised to use Caudalie vinoperfect line from Sephora 5 years ago for my very stubborn facial pigmentation. I saw huge reduction of the intensity of the spots and pigmentation in my face and I kept using their products since then. I used Resveratrol line as well which was great for moisturising and for me was more efficient than my old retinol cream. Also, their customer service were amazing dealing with a case I had with the packaging of anti-aging cream that I was trying for the first time and they replaced it for me. For me, I think although bit expensive but worth the money. I will keep being a royal customer, my faces agrees!

Excellent. My skin is extra sensitive and this brand really does work. Ingredients are great and price is very good comparing to others brands. I recomend 100%.