CatholicCompany Tracking Order Status

I purchased a thurible stand on July 15. I received nothing for 2 weeks. Called July 29, spoke to a man with a strong accent, much clicking and reverberating echo (I suspect the call relayed to a different country?). As someone else noted, you are going through an intermediary (Trinity Road). The rep was extremely difficult to understand with the call switch noises and echoes, but as best I could understand him, he told me it would be sent very shortly, and I should get an email notifying me, when it was sent. Nothing came all week, so I emailed on Aug 2. Received an email response August 5, saying it was already delivered by Fed Ex, and if there are problems, contact them. Fed Ex told me someone had signed for it, but I was now past their 7 day mark, and the sender would need to initiate an investigation. I notified Catholic Company, who said that if I had had the tracking info or a notification of shipment, it would not have mattered. I disagreed. They told me notifications were not given on shipments direct from the warehouse. Was I supposed to have known this? The item ultimately was located. But I went through a LOT of hassle, because a VERY expensive item came without any notice. I cannot recommend them.

I want to update my review to include appreciation for the Catholic Company. They emailed me today to correct the issues with my recent order. Thank you, the Catholic Company.

Like others, disappointed in both quality and customer service of this Catholic company. Like others, promo codes were not applied. The site shows no record of my only order, so I can’t review, return, or even view my history. I received my order today. The books I bought, well, I could have saved 25%-30% using other sources (and would have been delivered weeks sooner than this). The bracelet I bought looked nothing like the one advertised. I followed the steps to start a return, and have yet to hear from this company (although I have mere days to send it back in time). I’ve emailed photos and have called their customer service phone number - no answer/reply after almost 12 hours. Do not bother with this overpriced and overrated online store.

Jeg har bestilt noen smykker her fordi jeg synes disse smykkene virkelig er vakre. Samtidig trenger jeg ikke bekymre meg for falske varer når jeg bestiller fra dette selskapet.

In the last two years, I purchased over $200 worth of content on "Good Catholic," the Catholic Company's digital platform. You can only access it by going online through your account. Recently I went on to discover all my content was wiped out! Gone! Apparently, there is an expiration date. This is not disclosed upfront and the price of the content is often more than a physical book which you can keep forever! I did reach a customer service person who was responsive and managed to extend my expiration six months. I'm very appreciative as I so much enjoy the content. She assured me the company will be making it more apparent that the courses have a shelf life.